Privacy Policy
Effective Date: February 5, 2026 Last Updated: February 5, 2026 Cross Biologics (“we,” “our,” or “us”) is committed to protecting the privacy of visitors and customers who use our website, https://crossbiologics.com (the “Site”), and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, request information, or engage with our services. By using the Site, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, do not use the Site.1. Information We Collect
1.1 Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:- Fill out contact forms, partnership inquiry forms, or request wholesale pricing
- Sign up for newsletters, webinars, or coaching programs
- Create an account or register for our Revenue Accelerator programs
- Communicate with us via email, phone, or chat
- Participate in surveys, promotions, or events
- Name, clinic name, professional title
- Email address, phone number, mailing address
- Business information (practice type, services offered, estimated volume)
- Payment information (processed securely through third-party payment processors)
1.2 Automatically Collected Information
When you visit the Site, we may automatically collect certain information about your device and browsing activity, including:- IP address, browser type, operating system
- Pages viewed, time spent on pages, links clicked
- Referring website, date and time of visit
- Device identifiers and location data (with your consent)
1.3 Third-Party Analytics
We use third-party analytics services (such as Google Analytics) to help us understand how users interact with the Site. These services may collect information sent by your browser, including cookies and IP addresses.2. How We Use Your Information
We use the information we collect to:- Provide services: Process inquiries, deliver products, facilitate coaching programs, and support clinic partnerships
- Communicate: Send order confirmations, shipping updates, program materials, and respond to questions
- Marketing: Send newsletters, promotional offers, educational content, and webinar invitations (you may opt out at any time)
- Improve our Site: Analyze usage patterns, optimize user experience, and develop new features
- Compliance and legal: Comply with legal obligations, enforce our Terms & Conditions, and protect our rights
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:3.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our Site, conducting our business, or servicing you, including:- Payment processors
- Shipping and logistics partners
- Email marketing platforms
- CRM and customer support tools
- Web hosting and analytics providers
3.2 Business Partners
With your consent, we may share your information with vetted business partners who provide complementary services (patient financing, marketing, billing/compliance support) to help you grow your clinic.3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (for example, court orders, subpoenas, government investigations).3.4 Business Transfers
If Cross Biologics is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or use of your personal information.4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies are small data files stored on your device that help us remember your preferences, analyze Site traffic, and deliver personalized content. Types of Cookies We Use:- Essential Cookies: Required for the Site to function properly
- Analytics Cookies: Help us understand how visitors use the Site
- Marketing Cookies: Used to deliver relevant ads and track campaign performance
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing emails or opt out of certain data processing activities
- Data Portability: Request a copy of your data in a structured, machine-readable format
5.1 California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and disclose, and the right to request deletion of your information.6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.7. Third-Party Links
The Site may contain links to third-party websites, including our business partners, financing providers, and marketing platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any site you visit.8. Children’s Privacy
The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.9. International Data Transfers
Cross Biologics is based in the United States. If you are accessing the Site from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate. By using the Site, you consent to such transfers.10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the “Last Updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:Cross Biologics
390 N Orange Ave, Suite 2300 Orlando, FL 32801
Email: info@crossbiologics.com
Phone: (407) 906-6655